Appointment Courtesy
Please aim to arrive 5 minutes prior to your appointment time. Late arrivals may result in reduced treatment time.
Children
To respect other clients in treatment and staff, we kindly request that children/babies are not brought to appointments.
Cancellations and No Shows
Your appointment is reserved specially for you. We therefore ask if you can please notify us at least 24hrs in advance if you wish to cancel or reschedule your appointment.
Last minute cancellation’s cost us precious time and money, therefore if we receive less than 24 hours’ notice of a cancellation, 50% of the treatment cost will be charged. That you can either pay over the phone, bank transfer or will be applied to your next appointment.
If you fail to show up to an appointment, we will charge you the entire amount of your treatments booked.
We do completely understand things can happen last minute (especially these days) and can assure you that we will be sympathetic in certain circumstances.
Gift Vouchers
Gift vouchers are available to purchase, and be used for all treatments & Products. All gift vouchers are valid for 3 years! They must be presented at the time of treatment. Please treat your voucher like cash as we are unable to honor if lost or stolen.
No shows and cancellations of your appointment voucher will be forfeited for the full amount.
You can purchase Gift Vouchers in store or over the phone and we can post them (at an extra cost) or email them out to you, and we now sell our gift vouchers online!!!!
*Gift vouchers are only to be used for Keen On Beauty Services and Products, not to be used with our Cosmetic Nurse, Jessica Maggs or for Teeth Whitening.
**Gift vouchers are not to be used in conjunction with any specials at Keen On Beauty.
Parking
On street parking is available right out the front of our shop and on the other side of the road.
Comfort
To make our salon as comfortable as possible for yourself and others, we kindly ask you to turn any mobile phones to silent. Loose, dark clothing is recommended for body treatments and spray tanning, and opened toed shoes for pedicures.
Please don’t hesitate to contact Keen On Beauty if you have any questions.